A&H Legal is a boutique firm offering expert legal support with the hands-on approach of in-house counsel. They make it simple for businesses to manage compliance and mitigate commercial risks daily. With an established list of regular, large corporate clients, they were looking to align their business values and grow that list.
Within 1 month of transformational coaching, A&H Legal established task priorities and organised personnel, making an admin cost saving of 94% and liberating 27 hours per month for the leadership to now focus on strategic business development.
Their Challenge
A&H Legal is a specialist infrastructure and compliance legal service. As they have grown as a business, they have reached that tipping point where they need to streamline operations to start growing and acquiring more clients that align with their business values.
Their Goal
Free up resources to enable leadership to focus on new business development.
My Solution
I started by sitting down with the leadership team and taking a step back to identify their core personal and business values. It turned out one of the biggest pain points was the amount of support that leadership had to provide for lower-level tasks every month. So I set a goal of scoping out tasks and then hiring admin support. I ran workshops with all the stakeholders, established the procedure, and then tested it with all personnel for feedback.
Within the first month, I was able to free up 27 hours for the leadership team to instead focus on strategy and business growth. The first step was to hire a business development coach who specializes in legal firms.
With the bandwidth to now work on their vision, I built a clear multi-phase strategy going forward to streamline operations, documenting procedures to further optimize operations and scalability.
Phases and Key Results
Time Saving (Phase 1)
Objective: Delegate low-level tasks to save time for leadership strategy.
Key Results (metrics):- Admin cost saving
- Time saved for leadership
Procedures (Phase 2)
Objective: To onboard and streamline operations and save time on repeated tasks.
Key Results (metrics):- Onboarding intern duration
- Onboarding lawyer duration
- Client pitch turnaround
- Improved task rate
The Result
Over the course of Phase 1, lasting 4 months, A&H Legal has seen the following results:
- Cost saving: With a new hire, an admin cost saving of 94% was made per month
- Leadership: With new support staff, a 27-hour per month saving in time for leadership to focus on strategic new business development.
- Professional Support: With the additional available time, the leadership has been able to source and start working with a Business Development Coach to increase momentum.
- Operations: Timekeeping and performance data now more accurately recorded for future task optimisation in phase 2.
